1. Eligibility for Refunds/Returns: We accept returns and offer refunds for products purchased from Toy Garrage within 5 days from the delivered date. To be eligible for a refund or return, the product must be in its original condition and packaging, with all tags and labels intact.
2. Defective or Damaged Products: If you receive a defective or damaged toy, please contact our customer support on the same day of receiving the item. We will provide instructions on returning the product, and upon verification of the defect or damage, we will either offer a refund or provide a replacement.
3. Incorrect or Incomplete Orders: In the event that you receive an incorrect toy or an incomplete order, please notify us on the same day of delivery. We will arrange a return of the incorrect item(s) and either send you the correct item(s) or issue a refund, depending on your preference.
4. Change of Mind Returns: If you change your mind about a toy purchase, you may return it within 5 days from the delivered date. However, the item must be in its original, unopened condition, with all packaging and labels intact. Please note that return shipping costs will be the responsibility of the customer.
5. Return Procedure: To initiate a refund or return, please contact our customer support team with your order details, including the reason for the return. We will provide you with further instructions on how to return the item. It is important to package the product securely to avoid damage during transit.
6. Refund Process: Once we receive the returned item and verify its condition, we will process the refund within 7-10 business days. Refunds will be issued using the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
7. Non-Refundable Items: Certain items may be non-refundable, including personalized or customized toys, as well as items that have been used, damaged due to misuse, or are missing parts. We will clearly indicate any non-refundable items on our website or during the checkout process.
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